Frequently Asked Questions

Please contact us at should there be any problems you may encounter.

You may login to My Account, click on Order History. Here, you will find all your previous orders and invoices with us.

On account log-in page, click on “Forgot your password?”. You will be prompted to enter the email address associated with your account. An email will be sent to you with a link to reset your password. Follow the instructions given in the email and your password will be successfully reset. Should you still encounter any problems, please email us at immediately.

It would be more convenient for you to create an account with us as your particulars would be stored securely in our system and there would be no need for you to re-enter them in subsequent orders. However, you may also place orders without an account. Simply check out as a guest.

Normal mail does not come with any tracking facilities. Hence, please opt for either registered mail or courier delivery to ensure that your parcel is at least trackable in the event that it goes missing.

Please note that we are not liable for any lost mail should you opt for normal mail.

A Backorder typically takes approximately 4-6 weeks to arrive on our end from the factories.

Most of our products required pre-order/ backorder, hence, all you have to do is place an order and make payment as you normally would for an instock item.

Your slot for a Backorder is only confirmed once your payment has been successfully verified.

Our items prices are not fixed and varies from time to time, but we ensure that you get the best value for money. Best to join our newsletter for daily offer.

For measurement, please refer to individual products page for best measurement.